Australia Lucky Queena Pty Ltd

Privacy Policy

Last updated: 1 January 2025

This Privacy Policy explains how Australia Lucky Queena Pty Ltd (ABN 93 703 526 989) (“we”, “us”, “our”), located in Melbourne VIC, collects, holds, uses and discloses personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

1. Who we are

Australia Lucky Queena Pty Ltd provides professional business and consulting services to clients across Australia. Our website address is https://australialuckyqueena.online.

2. The Australian Privacy Principles

The APPs set out standards, rights and obligations in relation to the collection, holding, use, disclosure and management of personal information. This policy describes how we apply the APPs in the course of our business and through our website.

3. What personal information we collect

We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. Depending on how you interact with us, this may include:

• Your name and business name;
• Your email address;
• Your suburb, city, state and postcode;
• Details of your enquiry, including the nature of the services you are interested in;
• Information you voluntarily provide when completing our quote or contact forms;
• Technical information such as browser type, device type and pages visited, collected through standard website analytics.

We do not collect sensitive information (such as health, racial or political information) and we ask that you do not provide it to us.

4. How we collect personal information

We collect personal information in the following ways:

• Directly from you, when you submit an enquiry, request a quote, or send us an email;
• Automatically, through standard website server logs and analytics when you browse our site;
• From third-party referral sources, where you have directed them to contact us on your behalf.

Where it is reasonable and practicable to do so, we collect personal information directly from you. If we receive information we did not ask for, we will determine whether we are permitted to hold it under the APPs; if not, we will destroy or de-identify it.

5. Purposes for which we use personal information

We use and disclose personal information for the primary purpose of providing our professional business and consulting services, including to:

• Respond to enquiries and provide quotes;
• Deliver, manage and administer our services;
• Communicate with you about your engagement with us;
• Meet our legal, accounting and regulatory obligations as an Australian company;
• Improve our website and the content we offer.

We will not use or disclose your personal information for any secondary purpose unless that purpose is related to the primary purpose and you would reasonably expect the use or disclosure, or unless you have consented, or the use or disclosure is otherwise permitted or required by law.

6. Direct marketing

We may use your contact details to send you information about our services where you have provided those details and would reasonably expect to receive such communications. Every marketing communication will include a simple means of opting out. If you ask us not to send you marketing material, we will stop sending it.

7. Disclosure of personal information

We do not sell or rent your personal information. We may disclose personal information to:

• Service providers who assist us with website hosting, email delivery or analytics, under contractual confidentiality obligations;
• Professional advisers such as accountants or auditors, where reasonably required;
• Government bodies, where disclosure is required or authorised by Australian law.

We do not disclose personal information to overseas recipients unless those recipients are subject to obligations substantially similar to the APPs, and we take reasonable steps to ensure any overseas disclosure does not breach the APPs.

8. Quality and security of personal information

We take reasonable steps to ensure the personal information we collect is accurate, complete, up to date and relevant. We hold personal information in secure electronic systems with access limited to personnel who need it for their work. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

9. Retention and destruction

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (including record-keeping obligations that apply to Australian companies). When the information is no longer required, we take reasonable steps to destroy or de-identify it securely.

10. Access to and correction of your personal information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period, and there is no charge for making a request. In some circumstances permitted by the APPs, we may decline to provide access and will explain our reasons.

11. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need your name and contact details to provide a quote or deliver services.

12. Cookies and website analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve the experience. You can configure your browser to refuse cookies, although some features of the site may not function as intended if you do so.

13. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing them with any personal information.

14. Complaints and breaches

If you believe we have breached the APPs or the Privacy Act 1988 (Cth), or if you have a concern about how we handle personal information, please contact us by email using the details below. We will:

• Acknowledge your complaint promptly;
• Investigate the matter and respond within a reasonable period (usually 30 days);
• Advise you of the outcome and any steps we will take.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Notifiable data breaches

If a data breach involving personal information is likely to result in serious harm to individuals, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including assessing the breach and notifying affected individuals and the OAIC where required.

16. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page, together with the date of the most recent update.

17. Contact us

For any privacy-related enquiries, requests for access, corrections or complaints, please contact our Privacy Officer:

Australia Lucky Queena Pty Ltd
ABN 93 703 526 989
Melbourne VIC, Australia
Email: ceo@australialuckyqueena.online